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Members
Area
Thank you for dropping
by our Members Area
Members, please click on the login button to
access Members-only services such as webmail and password changes.
If you have questions about setting up your email account, please refer
to the Self-Support Area below.
If you have any other questions or requests, pls kindly contact our
Support Manager via email or MSN Messenger at
support@merlioncity.com.
Thank you for visiting - we look forward to you coming back.
Members, pls click here to login now:
Note: If you have forgotten
your password, please contact our Support Manager or go to
Contact Us section to complete an online
form.
List of software supported by MerlionCity:
- Click Start -> All Programs -> Outlook Express
- On the Tools menu, click Accounts.
- Click Add, and then click Mail to open the Internet
Connection Wizard.
- On the Your Name page of the wizard, type your name as you
want it to appear to everyone who gets e-mail from you, and then click
Next.
Most people use their full name, but you can use any name—even a
nickname—that people will recognize.
- On the Internet Explorer Address page, type your e-mail
address, and then click Next.
- On the E-mail Server Names page, fill in the Incoming Mail
Server and Outgoing Mail Server information provided in your Welcome
Kit. Click Next.
- On the Internet Mail Logon page, type your account name and
password.
- Click Next, and then click Finish.
- In the Internet Accounts dialog box, select the email
account which you have just created and click Properties.
- Select the Servers tab, and select the checkbox "My
server requires authentication". Click OK.
- Click Close.
You are now ready to start sending/receiving e-mail.
- Some possible reasons why you are facing this problem could be:
You changed your Outlook Express configuration
If you have changed your Outlook Express configuration recently, try
to change it back. Refer to the section on How to Setup Outlook
Express
You recently installed or upgraded an anti-virus program
Installation of some anti-virus programs such as Avast can alter
your Internet account settings. You might need to reenter your
account account information. Refer to the section on How to Setup
Outlook Express
You recently installed or upgraded a firewall program
Your firewall could be preventing your computer from accessing your
email. Check with the firewall provider on how to allow Outlook
Express to access the internet through POP3 and SMTP.
- Check your Outlook Express configuration: Click Start ->
All Programs -> Outlook Express
- On the Tools menu, click Accounts.
- Click the Mail tab, click your account name. and then
click the Properties button.
- In the account Properties dialog box, click the Servers tab.
- Make sure that the server names are correct, as stated in your
Welcome Kit.
- Delete and retype your user name and password.
- If the checkbox "My server requires authentication" is not
selected, select it now.
- Click OK, and click Close.
- Try to send/receive your email messages again.
- If you are still unable to send/receive your email messages, try
to use web mail. You can access webmail at
http://www.merlioncity.com.
Select the Members menu to access the Members Area.
- Click the
button, and login using your user name and password.
- This happens if the Do not allow attachments to be saved or
opened that could potentially be a virus option is selected, and
the e-mail attachment is determined by Outlook Express to be unsafe.
Read this
Microsoft Knowledge Base article to learn how to resolve this
issue.
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